Return/Refund Policy

For the safety of our patients, Nexus Pharmacy does not accept returns for any prescription medication. If you need to dispose of any medication, please follow the steps as noted below in the Disposal of Medical Sharps section.

Lost Package Claim

Nexus Pharmacy does not take responsibility for Lost or Stolen Packages. Once your order leaves our facility, it is now under the care of the delivery service.

However, in the event of a lost or stolen package, please contact Nexus Pharmacy immediately to report it. A Patient Advocate will collect the necessary information and guide you through the lost/stolen package process.

Shipping Policy

All orders ship from our pharmacy in Phoenix, AZ. Orders are shipped Monday through Friday. We are licensed to ship within the United States and US Territories. Please note, we only ship to valid addresses. Standard shipping is free for all products. Expedited shipping is available at an additional cost and the price can vary depending upon what product is ordered. Expedited shipping pricing will be provided for your approval prior to any charge to your account.

For refrigerated drugs, we ship via Fed-Ex Overnight which is already included in the price. Refrigerated drugs are only shipped Monday – Thursday to ensure timely, temperature-controlled delivery.

For all other orders, you can expect the following shipping times. Please note, all prescriptions cannot be shipped until we have a valid, verified prescription on file. Additionally, please allow 1-3 business days of processing time for all orders.

  • USPS First Class: 3 to 5 business days depending on your location.
  • 2-Day Shipping: 2 business days
  • Next Day Shipping: 1 business day

Tracking numbers are available for all shipments.

Disposal of Medical Sharps

The Coalition for Safe Community Needle Disposal, comprised of medical, government and waste association and private sector companies, is working with the Environmental Protection Agency to evaluate and promote alternative disposal methods for used needles and other medical sharps.

Improper management of discarded needles and other sharps can pose a health risk to the public and waste workers. For example, discarded needles may expose waste workers to potential needle stick injuries and potential infection when containers break open inside garbage trucks or needles are mistakenly sent to recycling facilities. Janitors and housekeepers also risk injury if loose sharps poke through plastic garbage bags. Used needles can transmit serious diseases, such as HIV and hepatitis.

The Coalition has identified several types of safe disposal programs for self- injectors. Instead of placing sharps in the trash, self-injectors are encouraged to use any of these alternative disposal methods:

  • Drop Box or Supervised Collection Sites: Sharps users can take their own sharps containers filled with used needles to appropriate collections sites: doctors’ offices, hospitals, pharmacies, health departments, or fire stations. Services are free or have a nominal fee. Check with your pharmacist or other health care provider for availability in your area.
  • Mail-back Programs: Sharps users place their used sharps in special containers and return the container by mail to a collection site for proper disposal. This service usually requires a fee. Fees vary, depending on the size of the container. Check with your health care provider, pharmacist, yellow pages, or search the Internet using keywords “sharps mail back.”
  • Syringe Exchange Programs (SEP): Sharps users can safely exchange used needles for new needles. Contact the North American Syringe Exchange Network at 253-272-4857 or online at www.nasen.org.
  • At-home Needle Destruction Devices: Several manufacturers offer products that allow you to destroy used needles at home. These devices sever, burn, or melt the needle, rendering it safe for disposal. Check with your pharmacist or search the internet using keywords “sharps disposal devices.” The prices of these devices vary according to product type and manufacturer.

For More Information:

  • Call your local solid waste department or public health department to determine the correct disposal method for your area.
  • Ask your health care provider or local pharmacist if they offer disposal, or if they know of safe disposal programs in the area.
  • Contact the Coalition for Safe Community Needle Disposal at 1-800-643-1643 Ask about the availability of safe disposal programs in your area or for information on setting up a community disposal program. Visit www.epa.gov/hwgenerators/collecting-and-disposing-unwanted-medicines. This website also offers a list of all state health and solid waste/sanitation department contacts.
  • Visit the Safe Community Needle Disposal website, www.safeneedledisposal.org. This easy-to-use website is designed for anyone interested in safe needle disposal. It provides state-by-state and territory-by-territory summaries of the laws and regulations affecting the labeling, transportation, and disposal of used needles and other sharps in the community.

FDA Guidelines on Proper Methods of Disposing of Unused Medicine

For guidelines on proper methods of disposing of unused medicines, consult the following FDA link: http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm

As a general rule of thumb, do not flush prescription drugs down the toilet or drain unless the label or accompanying patient information specifically instructs you to do so. For information on drugs that should be flushed visit the FDA’s website.

To dispose of prescription drugs not labeled to be flushed, you may be able to take advantage of community drug take-back programs or other programs, such as household hazardous waste collection events, that collect drugs at a central location for proper disposal. Call your city or county government’s household trash and recycling service and ask if a drug take-back program is available in your community.

If a drug take-back or collection program is not available:

  • Take your prescription drugs out of their original containers.
  • Mix drugs with an undesirable substance, such as cat litter or used coffee grounds.
  • Put this mixture into a disposable container with a lid, such as an empty margarine tub, or into a sealable bag.
  • Conceal or remove any personal information, including Rx number, on the empty containers by covering it with black permanent marker or duct tape, or by scratching it off.
  • Place the sealed container with the mixture, and the empty drug containers, in the trash.